Shipping policy

At silverignition.com, we are committed to providing our customers with a seamless and hassle-free shopping experience.

1. Countries supported for delivery
We ship to almost every country in the world except the following ones, due to shipping restrictions. We're sorry and will keep working on this.
    Bahamas
    Yemen
    Cuba
    Iran
    Sudan
    Syria

2. Shipping cost

We offer Standard Shipping at a flat rate of US$5 per order.

Shipping costs are calculated at checkout and may vary slightly depending on your shipping location and the weight of your order. We strive to keep shipping fees fair and affordable; however, final shipping charges are determined by our shipping carriers.

3. Delivery Time
  Shipping Providers
    Our logistics partners include DHL, UPS, THT, FedEx, and other trusted local carriers, depending on destination and availability.

  Processing Time
    Generally it takes 2-5 business days for processing after receiving your order. Please allow extra time for tracking information to be updated, as local couriers may experience slight delays. 
  Shipping Details
    Total delivery time = Processing Time + Shipping Time
    Processing Time: 2-5 business days
    Express Shipping Time (DHL): 6-8 Business Days.
    Standard Shipping Time: 2-20 business day

 

 

4. Change of Delivery Address
You may request a change of delivery address before your order has been shipped. Please contact us as soon as possible, as address changes are no longer possible once the order has been dispatched.

5. Order Tracking
Once your order has been shipped, we will send you a tracking number via email. You can click the link in the email to view your shipment details, or you can directly visit our website and use the “Track My Order” feature in the footer by entering your order information.

6. Order Cancellation
If you wish to cancel your order before it has shipped, please contact us immediately, we will not charge additional handling fees and provide a full refund. Once the product has been shipped, the standard return policy will apply.

7. About Tax
Once your order is successfully placed, you will not be charged any fees. In some cases, your destination country may impose VAT or other taxes, duties or charges.  If you still have questions about taxes and fees, you can learn about local customs policies. If you have any questions, we are happy to help you.

Note:
  Handling Days: The Handling Day tells you when a package leaves our warehouse.
  Transit Days: The Transit Day is the time it takes the carrier to deliver a product to a customer. Actual delivery dates may vary due to various factors such as shipping delays, weather conditions, etc.

Misdelivered Packages and PO Boxes

Our company is committed to providing reliable and timely shipping services to our customers. However, we would like to draw your attention to certain circumstances where we are not liable for misdelivered packages due to incorrect addresses or shipped to PO Boxes.

Customers are advised to provide accurate and complete shipping addresses while placing their orders. Failure to provide a correct shipping address may result in delayed or misdelivered packages. In such cases, our company is not liable for any losses or damages incurred.

In the case of international shipments, we will endeavor to use reliable carriers to ensure proper delivery. However,if a package is returned to us as "Return to Sender" by the carrier due to the inability to deliver it, we are not liable for any losses or damages incurred. In such cases, customers will be responsible for any additional shipping charges incurred for resending the package.

Lost Packages

We strive to provide our customers with a seamless and hassle-free shopping experience. As part of this commitment, we offer a comprehensive shipping policy to ensure that our customers receive their products in a timely and efficient manner.

We partner with reliable and trusted carriers to deliver all of our packages, but unfortunately, there are situations where packages may be lost in transit. In the event that your package is lost by the carrier, you may request a full replacement of your order, as long as the carrier certifies the lost status.

Please note that we are not responsible for lost or stolen packages after they have been delivered to the shipping address provided by the customer.

We strongly recommend that customers provide a secure shipping location to prevent any issues.

If you have any questions or concerns about our shipping policy, please feel free to contact our customer support team at support@silverignition.com. We will be happy to assist you in any way possible.